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Right at Home Southern Oregon feels right at home at OPB

Brooke Fredericks, owner and managing director of Right at Home Southern Oregon, knows the importance of customer care. Her Medford-based company provides skilled nursing and home care to help people with an illness or injury live independently. Gaining the trust of her clients and their families is integral to the services they provide.

In looking out for her clients’ interests, Brooke was impressed by the service they’ve received over the years from Oregon Pacific Bank’s trust specialists. OPB is one of the few community banks to offer trust and fiduciary services.

When it came time for Brooke to find a new bank, she didn’t have to look far. She reached out to OPB’s Medford office and talked to Vice President and Relationship Banking Officer Dawn Hartley.

“During COVID, it was kind of a difficult time for all of us and we needed a little extra help and support to get through that time,” Brooke says. “I called Dawn — no problem, she helped me. They go the extra mile.”

One service OPB offers is its remote check capability that allows Brooke to scan and make deposits right from her office. Should she have an issue or a question, Brooke says, it’s always easy to reach someone at the bank.

“I’m busy every day from morning to night, so if the bank can do something that makes my life a little easier, it makes a big difference,” she says.

Dawn says the service that OPB provides is all about knowing the needs of their customers. “We take pride in knowing our clients and knowing what their business means to them,” she says. “We’re able to take some that work off of their plates, so they don’t have to put any extra effort into their banking needs.”

Brooke says OPB not only supports her business, but also the wider community.

“I like that Oregon Pacific Bank is a community bank,” she says. “It’s here in our valley. They care about our community. They’re part of our community.”

And at the end of the day, Brooke says, it’s good to know that her business banking is in good hands. “It’s a nice feeling when we work so hard all day to take good care of people, to have other people who are taking care of us.”

Banker Spotlight
Dawn Hartley

Dawn Hartley

VP, Relationship Banking Officer
Medford Branch

“The reason I chose to join Oregon Pacific Bank was because of the outstanding reputation they have and because they are an Oregon-based community bank.”

Dawn Hartley was born and raised in Jackson County. “The Rogue Valley is a beautiful place to live,” she says.

While raising three sons, she and her family spent a lot of time at little league games. Her numbers skills proved invaluable in terms of scorekeeping, which could sometimes be extra challenging with more than one game going on at a time, she says.

A couple years ago, she decided to leave a bank where she had worked for about 20 years to launch a new Medford branch for Oregon Pacific Bank, where she’s now a Vice President and Relationship Banking Officer.

“The reason I chose to join Oregon Pacific Bank was because of the outstanding reputation they have and because they are an Oregon-based community bank,” she says.

The new Medford branch has faced some challenges because it opened to the public just before the pandemic. The bank’s teammates, however, soon found themselves playing a vital community role as they reached out to local businesses to help them arrange loans through the federal Paycheck Protection Program. Their good work attracted a lot of new customers to OPB, and many local jobs have remained intact due to their tireless efforts.

“We were there to reach out to them and let them know we’re still here to help with any financial needs,” she says.

Dawn also helps the community by serving on the board of Community Works, which provides resources for anyone affected by domestic and sexual violence. The organization funds the Dunn House, which serves as a crisis shelter and helps secure housing for homeless children and others in need.

“It’s phenomenal what this organization does for the people that need these services in the valley,” she says. “It’s been so rewarding to hear some of the stories about how we’ve helped them.”

She recalls hearing from one woman who found refuge as a child with her mother at the Dunn House, and then found herself in need again as an adult. The service helped the woman find a secure and successful path, and she now volunteers for Community Works to give back.

Dawn also serves on the advisory board for the The Salvation Army, which in addition to accepting donations and running a thrift store, also provides transitional housing for families and offers summer day camps and after-school programs that feature music and creative arts programs.

Dawn is grateful for OPB’s encouragement of employees to contribute to nonprofit and community aid organizations. “The bank is so amazing – the support they give to their employees and to the community,” she says.

In her free time, Dawn enjoys hiking and taking in Jackson County’s four-season weather. She and her extended family often have get-togethers, and her children and grandchildren keep her busy. She says there’s nowhere she’d rather be.

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