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Farrell’s Glass finds clear path forward with PPP loan

Farrell’s Glass Service has been a fixture in the Rogue Valley since 1954. Owner Steve Cook takes pride in his employees and their combined 130 years of experience providing auto, residential, commercial and specialty products as a full-service glass center. This year was shaping up to be the company’s best ever.

When COVID-19 hit, Steve approached his bank to inquire about the federal Paycheck Protection Program, but he was unable to get anywhere with them. “My banker, in no uncertain terms says, ‘Sorry, we put you into the queue.’ I said, ‘After 33 years of working with you, that’s the best you’re going to do?'”

Fortunately, Steve turned to Oregon Pacific Bank in Medford and got immediate assistance. Within five days, the funds were on their way, ensuring that Steve would be able to keep his workers employed.

Oregon Pacific Bank Relationship Banking Officer Dawn Hartley walked Steve through the process. Dawn says she was glad OPB could be there when Steve needed the assistance. “This gave them the opportunity to keep going, business as usual,” she says.

Steve says he’s glad to have the business back on track and is grateful for the help and the federal funds that have enabled the company to weather the storm. “It’s been a real blessing to have Oregon Pacific Bank,” he says. “What that means to me is that somebody does care about my business.”

In all, Oregon Pacific Bank has loaned more than $125.2 million to 752 businesses and nonprofits in Lane, Coos, Douglas and Jackson counties, as part of the U.S. Paycheck Protection Program, retaining more than 15,000 local jobs. Part of the CARES Act, these forgivable loans provide a direct incentive for businesses and nonprofits to keep workers employed during the crisis.

Banker Spotlight

Dawn Hartley

Dawn Hartley

VP, Relationship Banking Officer
Medford Branch

“The reason I chose to join Oregon Pacific Bank was because of the outstanding reputation they have and because they are an Oregon-based community bank.”

Dawn Hartley was born and raised in Jackson County. “The Rogue Valley is a beautiful place to live,” she says.

While raising three sons, she and her family spent a lot of time at little league games. Her numbers skills proved invaluable in terms of scorekeeping, which could sometimes be extra challenging with more than one game going on at a time, she says.

A couple years ago, she decided to leave a bank where she had worked for about 20 years to launch a new Medford branch for Oregon Pacific Bank, where she’s now a Vice President and Relationship Banking Officer.

“The reason I chose to join Oregon Pacific Bank was because of the outstanding reputation they have and because they are an Oregon-based community bank,” she says.

The new Medford branch has faced some challenges because it opened to the public just before the pandemic. The bank’s teammates, however, soon found themselves playing a vital community role as they reached out to local businesses to help them arrange loans through the federal Paycheck Protection Program. Their good work attracted a lot of new customers to OPB, and many local jobs have remained intact due to their tireless efforts.

“We were there to reach out to them and let them know we’re still here to help with any financial needs,” she says.

Dawn also helps the community by serving on the board of Community Works, which provides resources for anyone affected by domestic and sexual violence. The organization funds the Dunn House, which serves as a crisis shelter and helps secure housing for homeless children and others in need.

“It’s phenomenal what this organization does for the people that need these services in the valley,” she says. “It’s been so rewarding to hear some of the stories about how we’ve helped them.”

She recalls hearing from one woman who found refuge as a child with her mother at the Dunn House, and then found herself in need again as an adult. The service helped the woman find a secure and successful path, and she now volunteers for Community Works to give back.

Dawn also serves on the advisory board for the The Salvation Army, which in addition to accepting donations and running a thrift store, also provides transitional housing for families and offers summer day camps and after-school programs that feature music and creative arts programs.

Dawn is grateful for OPB’s encouragement of employees to contribute to nonprofit and community aid organizations. “The bank is so amazing – the support they give to their employees and to the community,” she says.

In her free time, Dawn enjoys hiking and taking in Jackson County’s four-season weather. She and her extended family often have get-togethers, and her children and grandchildren keep her busy. She says there’s nowhere she’d rather be.

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